Rights and obligations arising under the accommodation contract
Terms and conditions for the hotel industry. Issued by the German hotel and restaurant association Deutscher Hotel- u. Gaststätten Verband e. V. (DEHOGA)
The hotel accommodation contract is concluded as soon as the hotel room is booked and confirmed or, if confirmation is no longer possible due to time constraints, as soon as it has been made available.
The conclusion of the hotel accommodation contract obliges the contractual partner to fulfil the contract, regardless of the duration for which the contract has been concluded.
The hotel is obliged to offer the guest compensation if the reserved room is not available.
We do not charge any cancellation fees for cancellations up to 4 weeks prior to the arrival date. In the event that cancellations are made at a later point in time, we shall invoice you 80% of the confirmed room price. This also applies for late arrivals and early departures. According to the principles of good faith, the hotel must, where possible, reallocate bedrooms and rooms which are not utilised, in order to avoid losses. The guest must pay the amount calculated as per No. 4 above for the duration of the contract, if the room has not been rented otherwise. We recommend you take out travel cancellation expenses insurance to ensure you are covered in any event.